Estate Agent

CASE STUDY - estate agency (three offices)

1. overview

• Estate agency has expanded from a single branch and now has three offices
• Total of twenty eight staff across the three branches.
• The agency's biggest priority is to respond as quickly as possible to customer enquiries.
• Future growth is planned within twelve months.
• Two of the three branches are located in the Central London (020-7) area code, the third is in the Outer London (020-8) area code

2. the Revo phone system

• A single 'main' phone number rings at the receptionist's desk
• This gives the receptionist the possibility of either dealing with the call personally, or transferring the call to the person the caller wants to speak to, or sending the call to voicemail to be handled later.
• The integrated messaging facility also sends the voicemail to the user's email.
• If the receptionist is busy on another call, it will ring on a group of phones in the office so that anyone can take the call and deal with it.
• All phones have Direct Dial (DDI) numbers as well as their individual extension numbers.
• Everyone uses the Revo Unity CTI package to manage their phones calls from their PC desktops. Unity is Integrated with Microsoft Outlook and users can click-to-dial their Outlook Contacts from Unity.
• Business Class Broadband services at each branch carry all voice & data traffic.
• Call recording
  
  
  

3. the benefits

• Low capital cost of equipping new offices.
• Teams sometimes move from branch to branch. This is easily handled - they just take their phones with them and plug them in. There is no need to make any changes on the system, and all the phone numbers and extensions remain the same.
• Departmental billing splits the telephony costs between sales and rentals.
• All branch-to-branch calls are free of charge.
• The agency are not completely sure that call recording will be of benefit to them, but are prepared to run a twelve month trial. There is no capital cost associated with providing call recording and the service (like all the other Revo services) can be terminated at any time on thirty days notice.