New Startup Company

CASE STUDY - starting-up a new company

Two partners form a new company, and start by working from home using their mobiles for all calls.
Revolution's first involvement is to provide a single number which we hope will remain with the company forever; it will be the company's main number. At the beginning this number just diverts all incoming calls to one of the mobiles.
Soon after, the directors decide that fixed phones will be preferable to running the business completely on their mobiles. We provide one phone at each location using the existing home broadband connections.
The directors can now call each other completely free of call charges, they can transfer calls between the new phones and both phones show the main number as caller ID on outgoing calls.

Less than a year after incorporation the company is growing.
The directors find a suitable office to accommodate themselves plus the two employees they have just taken on.
We install a business-class broadband service which will take care of all of their voice and data needs, and we supply four more phones.
The directors still prefer to work, some of their time, from home so they keep their existing phones in the home-offices.
The phone system is fully integrated, the staff can talk to the directors just by dialling their extension numbers.
The original main number continues to be used, and we purchase a block of ten DDI (Direct Dial) numbers to add to the system.
All users now have voicemail.
The directors tell us they especially like the way that a fully integrated phone system gives them a professional image and they are convincingly 'punching above their weight' in a very competitive marketplace.

In year three the company has doubled in size since the move into the last office.
Having just signed a three year contract with a major new customer, the company feels justified in moving office, taking on more staff and expanding all of the business activities.
The payroll is now eight people.
From the point of view of the phone system, the move to the new office is trivial: we transfer the broadband services and at the same time increase the capacity of the service to handle the larger user base.
All members of staff have chosen to add the Unity Desktop CTI package (Computer Telephony Integration). Everyone uses this to manage their calls and click-to-dial not only each other, but also their contacts from Outlook.
The new receptionist also uses Unity to manage all of the incoming calls.
The directors are pleased that their initial decision to chose a hosted VoIP solution from Revolution phones has made all of the changes to their phone system very easy and cost effective as their new company has grown.