At the beginning of the virus lockdown, Sutton CAB had a problem of how to keep their contact centre up and running. CEO Steve Triner asked the contact centre staff if they would be prepared to work from home taking calls on their mobile phones. Most of the contact centre staff are volunteers. This plan […]

Call recording for business should never be a grudge purchase, but many organisations are still unaware of the full benefits a solution can bring. Here are 5 benefits of call recording. Staff training and monitoring Having recordings of calls accessible and able to play back to a trainee, existing employee or even a senior member […]

Government guidelines re the covid-19 pandemic require staff to work from home where possible Employee morale – happier employees Wider talent pool – you are not so limited in the area you recruit from Cost savings – hot desk solutions are a far more efficient and cost-effective use of space Flexibility of working where you […]

We’ve carried out another dect phone survey for a mixed office and manufacturing environment in the south of England. There’s a combination of desk phones in the offices, conference phones in the meeting rooms and wireless handsets which can be used in the manufacturing areas and can roam the whole site. It’s a challenging project […]

  On the basis that there’s more to a phone system than just phones on desks, here’s a few ideas: Every week you have a pre-planned fire alarm test, you need everyone in the company to know whether they’re in the warehouse / stores / factory floor, offices / canteen / toilet. Occasionally there’s some […]

One of the most common questions we get asked at Revolution, is what are the benefits of a hosted solution, well here are a few: •  reduced capital cost – no PBXs to be purchased •  no obsolescence – the Revolution core switching system is regularly updated •  fully and seamlessly integrated across multiple sites […]

Does your number say you’re a 5375 ! You wouldn’t want to publish phone numbers where the digits translate into letters which spell rude or offensive words would you? for example, 43468 spells IDIOT As a service to our customers, we will check if numbers they want to use contain bad words We can check […]