Your customers think you’ve cut them off When you put a caller on hold, a modern VoIP phone system will play absolute silence – no hiss, no crackle, nothing to suggest that the line is still open. Because of that, callers are tempted to hang up. So, it makes a lot of sense to use […]

There’s more to UC than just picking a UC product – this is because of the range of packages available and the way they are good / bad / or indifferent at providing UC services. (By services, we mean IM, presence, voice, video, media sharing, email, voicemail) Our Revo hosted package is based on a […]

Often, when we introduce our Revo system (hosted VoIP) to people and explain that the calls are carried over an Internet connection rather than conventional fixed lines we get this reaction – “Oh, it’s like Skype” Well, OK, there’s some common ground – both use Internet connections and so, both can be called VoIP. There […]

Music on hold – how irritating can it get? Here’s some examples of annoying music on hold: -          Patronising messages -          “please listen carefully and select from the following list of options from your keypad” -          “your call is very important to us, please hold while we connect you to the next available agent” -          […]

We’re on our way back from a road trip to Wales We’ve carried out surveys on two sites, each is a mixed office and manufacturing environment with more than one hundred phones at each There’s a combination of desk phones in the offices, conference phones in the meeting rooms and wireless handsets which can be […]

Telecoms giant, Avaya have filed for section 11 protection in the US. To put it bluntly, the company may go bust. This is a major player in the telecoms sector, a mature organisation with an excellent reputation as a leader in their field. What went wrong? Poor profit performance has been further eroded by huge […]

The new Advice Link Partnership Sutton (ALPS) service is now up-and-running. Revolution Phones Ltd has provided the underlying phone system which powers this important new service in the London Borough of Sutton. Working with Citizens Advice Sutton over the past weeks, Revolution have designed, configured and tested the new system and are delighted to see […]